Terms & Conditions
TERMS & CONDITIONS
Wooden and Engraved Products
Wood is a natural material so each piece is wonderfully unique in its own way. Knots and markings occur naturally and do add to the charm of the product. Additionally, when it is being engraved, each wooden piece can reveal either a darker or lighter engraving depending on the grain. Please note that this is a natural feature and not a fault.
Refunds and Returns
We naturally want you to be delighted with the item you receive. In the event that you are not satisfied, we can accept a return for personalised products if the item is faulty. Where this is the case we will send out a replacement or offer a refund for this order, including delivery. We regret that we cannot offer returns on unwanted items that have been personalised.
This is in line with Long Distance Selling Regulations governing the sale of personalised products.
If you require a cancellation please let us know via email at (email@example.com) as soon as possible. Please note, orders that have been personalised cannot be cancelled once they have entered the production process.
Change to Personalisation
Misspelling? Change of mind? Forgotten that important bit of punctuation? If you require any change of personalisation please contact us via email as soon as possible with the change (firstname.lastname@example.org). Please note, orders that have been personalised cannot be changed once they have entered the production process.
Change of Address
We've all been there, ordered in a hurry and put your mum's postcode down instead of your own (doh!). If you have put down the wrong postcode or need to change the address completely, no worries contact us via email as soon as possible. Please note, if orders have been printed we will not be able to change the address.
If you have any questions about our returns or cancellations policy, please do contact us by emailing email@example.com.